By Sean McSweeney bio Ever get that feeling that there should be more charges in the billing system? How many times have you or someone else said something like “we did 3000 samples last month, but we only see 2500 that got billed”? Are salespeople complaining that all their samples aren’t in there? How can you tell if they are just complaining, whether the referral source didn’t send as many as they think or claim (which we all know happens), or if there were more samples sent or received and instead of getting billed they are just going “poof”? Where can revenue be lost? Tons of places. Most people in the laboratory world are familiar with the concept that not all claims get paid. Everyone is used to this concept if you have been in the business for any period of time, so you know that there is some loss in that billing process where payers don’t pay. And at least you can see where the loss resides by looking at denials or unpaid samples that are sitting in AR (or you should be able to). In fact, if you want to dig, you can determine which payers are the […]